How we work
Answer the phone
A person picks up at any hour and asks what is happening.
Stop the damage
We tell you how to shut off water and what to leave alone.
Diagnose
A meter test, camera or pressure test comes before a recommendation.
Quote and fix
You hear the price before work starts. The repair is tested.
What we stand behind
We give the price before work starts and explain the options in plain words. We do not publish reviews, ratings or years-in-business claims that we cannot show, and we will tell you when a job is outside what we do. Our service pages describe each problem the way a plumber would explain it at your kitchen table, starting with drain cleaning and leak detection.
Licensing and standards
Georgia licenses plumbers as journeymen and masters through the Secretary of State's Division of Master and Journeyman Plumbers. Only licensed master plumbers can operate a plumbing business, and the licensing board does not register companies. Ask any plumber for a license number and verify it. Georgia's minimum plumbing code is built on the International Plumbing Code with Georgia amendments, and permit rules are set locally, so we point you to the City of Tucker permit team for your address.
Where we work
We are based in Tucker and serve Stone Mountain, Clarkston, Lilburn and Norcross. See the full service area for ZIP codes.
How pricing works
You hear the price before work starts. For simple jobs, such as a fixture repair, the dispatcher can often give a figure on the phone. For larger jobs, the plumber diagnoses first and then states the price for the whole scope. If the scope changes, we ask before we proceed. We do not publish price lists on this site, because a figure that ignores your house would be a guess. Each service page lists the factors that move the price, so you can see what matters before you call.
What we will not do
- Recommend a replacement before we have looked at the cause.
- Start work before you agree to the price.
- Publish reviews, ratings or awards that we cannot show.
- Claim local history or facts we have not checked.
- Pretend a utility problem is yours, or the reverse.
When something goes wrong
Plumbing work sometimes needs a second visit. A fitting weeps after the pressure comes up, or a drain slows again. Call and say so. We would rather return than leave a problem in your house. For anything that looks like a safety issue, such as gas, sparks or sewage, stop and call the line right away.
How we handle emergencies at night
A night call follows the same steps as a day call. The dispatcher asks what is happening, gives you the first steps to limit damage and sends the plumber who is on duty. The price is stated before work starts, and after-hours work is quoted on the same call. We keep the line staffed so that the first voice you hear is a person, not a recording.
Who we serve
We serve homeowners, landlords, tenants and small businesses. A landlord with a clogged shared line, a restaurant with a floor drain backing up and a family with no hot water have different needs, and we plan the visit around them. If you rent, tell your landlord as well as us, since they often decide on repairs.
Every page on this site is written by our team for Tucker-area homeowners, and we keep to facts we can check. Where a number depends on your house, such as a price or the hardness of your water, we say so and tell you how to find out.
Read before you call
Our plumbing guides cover the questions we hear most, from finding the main shutoff to reading a bill for a hidden leak. Our service pages explain each problem, what to do first and what affects the price. If you would rather talk, the number is on every page, and the line is open all day and night.
Questions before you book?
Call the line and ask anything.